We all make mistakes…sometimes, we click that submit button before we realize that we selected the wrong item. Need to change something, or make an adjustment? We understand, and have established a 24-Hour “No Regrets” Change Policy:
Within the first 24 hours if you realize you wanted something different or you get started and decide this isn’t for you, just let us know. During this period, we can help make changes to ensure you get what you need. This is due to the fact that all new accounts will be put on an 24-hour trial to test the server and make changes to your order or cancel if necessory
14-Day Refund Policy
Sometimes, a purchase simply isn’t what we were looking for. For Hosting Accounts, if you are unhappy for any reason within the first 2 weeks (14 days) of signup, we will issue you a 50% refund of VPN costs. We encourage that you use the trial feature before you commit to buy the service.
Refunds are not issued for purchased products or services that are unused.
Service-based costs (Migrations, Professional Services) are only refunded when the request is made within 14 days, and only if the service has not been executed.
Upgrading plans and services are prorated based on your billing cycle, however, downgrading a plan/service is not eligible for a refund for unused time.
Contracts for VPN one's Own are annual contracts that are not eligible for any refund.
Renewals of all products and services are non-refundable.
One refund or account change, per customer, per calendar year.
All other sales are final.
Cancellations
We’re sad to see our customers leave, but when that occasionally happens, we offer a variety of export options. All customers own their data and can move it out at any time. You can send us using the contact us form
Canceling your Account
You can initiate a cancellation request. You will receive an email confirming your cancellation request has been received immediately after submitting the form. If you are within the initial 14-day window of products eligible for a refund, or we have further questions, we will be in touch. You can also reach out to us directly using the contact us form
Physical Goods
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us by using our contact form.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email by using our contact form.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, please contact us for return authorization and address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.